Business guide to Coronavirus

Key Contact Information

We have compiled a list of key contacts you may find useful during this time.

In alphabetical order

GOVERNMENT HOTLINE

Helpline for small businesses impacted by Coronavirus 13 28 46 Contact centre

GOVERNMENT AGENCIES

Australian Taxation Office 13 72 26 Covid-19

Centrelink 13 24 68 Affected by coronavirus (COVID-19)
Currently experiencing high call volumes and long wait times. You may also be able to use one of the self service options.

Department of Home Affairs Current Alerts

Icare Policy Enquiries 13 44 22 Coronavirus employer information

Indigenous Business Australia 1800 107 107 Covid-19 Support 

Medicare 13 20 11 Health professionals

Revenue NSW Grants and Schemes 1300 241 869 Small Business Grant

Revenue NSW Land Tax 1300 139 816 Land Tax

Revenue NSW Payroll Tax 1300 139 815 Response to Covid-19

Tourism Australia 02 9360 1111 Coronavirus Information and Resources for Australia's Tourism Industry

BANKING JOBKEEPER HOTLINES

ANZ 1800 571 123

BANK OF MELBOURNE 1300 784 873

BANK OF SA 1300 669 472

Commonwealth Bank 13 26 07

NAB 1800 JOBKEEPER ( 1800 568 599 737)

ST GEORGE 1300 730 196 

WESTPAC 1300 731 073

BANKING

AMP 1300 130 191 Experiencing financial hardship

ANZ 1800 252 845 Customer Connect

Arab Bank 1800 64 64 84 Hardship Assistance

Bank Australia 132 888 Contact Us

Bank of Sydney 13 95 00 Financial Hardship

BOQ 1800 079 866 Financial Hardship Assistance

Bank SA 1800 679 461 BankSA Assist

Bankwest 1300 769 173 Experiencing financial hardship

Bendigo and Adelaide Bank 1300 652 146 Financial difficulty assistance

Citibank 1800 722 879 Hardship assistance

Commonwealth Bank 1300 720 814 Emergency assistance

HSBC 1300 555 988 Financial difficulty

ING 1300 349 166 Financial Hardship

Macquarie Bank 1300 363 330 Financial Hardship

ME Bank 1300 500 520 ME Bank financial hardship

MyState 13 800 1 MyState financial hardship

NAB 1800 701 599 Financial Hardship

Rabobank 1800 025 484 Financial Hardship

Rural Bank 1800 660 115 Financial Hardship

St. George Bank 1800 629 795 St. George Assist

Suncorp Bank 1800 225 223 Suncorp Customer Assist

Westpac 132 142 Westpac Assist

TELCOS

Amaysim 1300 808 300 Supporting our Customers

Optus 13 39 37 Coronavirus Support

Telstra 13 20 00 Supporting you during Covid-19

TPG 1300 365 313 Customer Service

Virgin Mobile 1300 304 090 Financial Hardship Support

Vodafone 1300 728 649 Covid-19 Support

ENERGY PROVIDERS

AGL 131 245 Customer and Community Support

Amaysim Energy Live Chat

Click Energy Live Chat

EnergyAustralia 13 34 66 Help and Support During Covid-19

Energy Locals 1300 693 637 Covid-19 Energy Support Plans

Hunter Water 1300 657 657 Payment Assistance

Origin Energy 13 24 61 Coronavirus Support

ReAmped Energy Request a call back, online or message service

Red Energy 131 806 Assistance

Simple Energy 13 88 08 Covid-19 Response

Sydney Water Billing: 13 14 50 BillAssist: 13 20 92 Sydney Water Account

INSURANCE PROVIDERS

AAMI 13 22 44 Covid-19 Information

Allianz 13 10 00 Covid-19 info

Bupa 13 41 35 Coronavirus updates

CGU 13 24 81 Customer Commitment

GIO 13 10 10 Covid-19 Information

HBF 13 34 23 Travel Insurance

NRMA 13 28 18 Coronavirus updates

QBE 1800 023 387 Covid-19 Alert

YOUI 13 96 84 Service

Free Stimulus advice line

Get free phone advice to help your business understand the financial support available from Federal, State and Local Government as a result of Coronavirus (COVID-19) including JobKeeper eligibility and application.  We're operating 9am - 8pm Monday to Friday AEST to support your enquiries.

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