Key skills a leader will need to be successful in the future
“We’re moving more out of the crisis to a more adaptive phase,” said Will.
“You can’t rely on hallway conversations anymore, so you have to add more structure. It becomes increasingly important that you have a weekly 1:1 with all the members of your staff because you’re not going to run into someone, no opportunity for spontaneous conversation.”
With remote working, Will says, setting clear goals, status updates and more coaching is especially valuable.
More broadly, as we move out of crisis leadership: “the environment is becoming more confusing and you can’t rely on bureaucratic procedures.”
Will says, to be successful, in an adaptive leadership model, more discussion and collaboration across groups is required. It’s important for businesses to run lots of experiments and let people try new ways of working or interacting with customers and services, to see what works or not and be able to scale up, given there’s been so much change and will likely to continue.