How to manage workplace stress
In order to manage workplace stress, everyone in your organisation should be aware of workplace stress signs and workplace stress causes. Here are five easy steps to manage workplace stress effectively in your workplace:
Ensure policies and procedures support psychological health and align with the organisation’s core values.
Display senior level endorsement and communication to all staff regarding the organisation’s commitment to the psychological wellbeing of its employees.
2. Assess your psychosocial risks
Gather information regarding the key psychosocial risk factors or “stressors” for staff at your organisation by analysing the causes of any psychological claims, complaints and grievances and exit interview data. You can’t manage risks if you don’t know what they are.
Gather staff opinions about the challenges they face in their roles and in their interactions with others through pulse checks or employee engagement surveys.
3. Prevention and management initiatives
Develop targeted interventions to address your risks, including workplace stress programs. For example, an increase in the number of psychological injury claims, which have arisen from staff being exposed to aggressive clients may prompt the following:
review and improve escalation procedures
defusion training for all staff in dealing with difficult clients
introduction of an employee assistance program, which includes onsite debriefing.
4. Evaluation of initiatives
Evaluate the effectiveness of your mental health initiatives.
Celebrate the successes of your initiatives and communicate these to staff to continue sending a positive message to employees regarding the importance of their psychological health and safety.
Ensure any changes become part of the organisational culture and have support across all levels. They are more likely to stick if this is done.