CON: Security and oversight risks
Trust is hugely important in any BPO relationship. If yours is a business you’ve built from scratch, you may be reluctant to give up control over a certain task. This is natural but necessary with BPO.
Communication lines need to be secure, too, to avoid potential exploitation. While these are important concerns, they can be avoided with sound research beforehand to ensure the company or individual has a good reputation and robust security.
CON: Communication challenges
For businesses accessing offshore BPO, perhaps in an effort to reduce overheads, communication can be a cause for concern. This path, while often cheaper, can cause a number of challenges: working across different time zones, language barriers and delayed or poor communication.
Before outsourcing business-critical tasks, do your due diligence and make sure you’re comfortable with the terms of the partnership.
BPO is a great option to help you embrace business reinvention. When done right, it can reduce costs while bringing talented people into your team. Understanding the potential drawbacks, getting to know your provider, and making sure the pros outweigh the cons is key.