1. Identify the current state of your organisation
Start by identifying the internal and external systems and resources needed to operate your organisation in its present state.
2. Prepare for the unexpected
You must prepare to respond to external shocks that could cause serious issues for your organisation. Anything that could disrupt your business processes counts, and it’s good to have a plan in place should the worst occur.
This should be outlined in detail in your risk management plan.
3. Find the balance
You will then need to decide on what internal and external resources strike the best balance between current performance and the future sustainability of your organisation.
Resources that are necessary to the current and future operations of your business systems should be maintained as internal resources or insourced as needed.
Other functions and resources are best outsourced by the organisation to a provider who can deliver the result required.
4. Make preparations
Before you begin any external provider relationship, you’ll need to make the proper preparations.
An external advisor will want to understand the current reality of your business before engaging with it.
Both the organisation and any external providers have a common interest in answering the following questions at the start of any engagement:
What is the functional scope, context and environment in which the organisation operates?
What is affecting the organisation that gives rise to the need for the advisor?
What are the uncertainties or opportunities to which the organisation is responding?
What are the most important uncertainties that might affect the organisation?