Working smarter

Recruitment: soft skills are key to outstanding performance

How your staff perform and handle their responsibilities is paramount to your business’ success.

However, when you recruit for a particular job, do you identify what set of personal qualities will lead to outstanding employee performance?  

Both hard and soft skills are crucial considerations in the recruitment process, but often the importance of soft skills is overlooked to the detriment of the business.


A final note

Given the variability in human performance, taking time to find the right people for the right positions in your organisation is well worth the effort. The outcomes of the process outlined above will also help you with developing a job description, your future recruiting plans, performance development planning, and your performance management system.

Jim Collins, renowned strategist and author, states emphatically and repeatedly that great companies don’t start with “where” but with “who”. They start by getting the right people on the bus, the wrong people off the bus, and the right people in the right seats. And they stick with that discipline – first the people, then the direction – no matter how dire the circumstances. This is what takes a company from good to great.

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