With the assistance of the program, Nathan was connected to a growth facilitator for a thorough business evaluation. This not only allowed the business to achieve its objectives but much more than envisaged. Packserv was awarded Australian Trusted Trader status by Australian Border Control and Immigration, introduced to NSW government contracts, and given the opportunity to sponsor a joint research program with the University of Wollongong.
“The formulation of our Business Evaluation Action Plan was crucial to the rate of growth that we have enjoyed, and the introductions and networking opportunities have opened our eyes to possibilities that we had no idea existed,” said Nathan.
With the shift to the manufacturing model, Packserv has delivered 29 new packaging machine designs with plans to increase this fivefold in 2021. The business has doubled its team in the last year and experienced more than 30% growth in 2020.
Packserv was in a unique position to rise to the challenge of the pandemic. With the heightened need for food, beverage, hygiene and sanitiser products, Packserv’s filling solutions were in high demand. By manufacturing automated packaging machines that fill and cap containers right here in Australia, businesses from FMCG, pharmaceutical and cosmetic industries were able to source locally manufactured custom-build machines relatively quickly. In doing so, they could meet the supply demands of their own markets.